Great Customer Service: Why We Want The Best Of Both Worlds

Great Customer Service: Why We Want The Best Of Both Worlds

There’s no denying we love contactless service but we also want to get good old-fashioned customer service from a real human at the right times, too. Getting that balance right is one of the biggest challenges facing businesses today. Let’s break it down a bit.

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Are You Getting Value For Money From Your Professional Association?

Are You Getting Value For Money From Your Professional Association?

While there may be one or two associations or industry bodies that stand out as the most relevant for you, sometimes choosing the best ones to join can be a gamble. Sometimes, you end up joining so many that your annual membership subscriptions cost you many thousands and you stop and wonder if it’s all worth it.

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Why Do I Need To Know My 'Why' Anyway?

Why Do I Need To Know My 'Why' Anyway?

I’d be willing to bet that people like Roger Federer, Oprah Winfrey, and even Donald Trump have a very clear idea of what their underlying values are and that these underpin every professional decision they make. However, they didn’t set out to be famous, they just focused on their goals and had the confidence to go after their them while making life better for others in some way.

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7 Effective Ways to Stop Procrastinating at Tax Time

7 Effective Ways to Stop Procrastinating at Tax Time

For many business owners, the end of the financial year means frantically checking what needs to be done before 30 June and what can wait until after. That usually means that tax accountants work crazy hours trying to keep up with the demand. Then, after an initial rush to process tax returns, it all starts again in the weeks before the return deadlines.

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Rediscovering LinkedIn: The Networking Opportunity At Your Fingertips

Rediscovering LinkedIn: The Networking Opportunity At Your Fingertips

arrangements between accountants, bookkeepers, and others in related fields.

We all know it’s a good idea to build up a list of great professionals that we can confidently refer our clients to, but we also want to ensure we don’t end up with egg on our face if they don’t a good job.

So, what should we do when clients ask for professional referrals and we don’t know enough people to help them

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8 Online Branding Tips for Accountants

8 Online Branding Tips for Accountants

Think about the last time you searched for something online. Could you be bothered clicking past that first page? Probably not. Most of us don’t as we just want to find what we need quickly. So, if your business is not there, you are potentially missing out on a lot of new clients.

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Australian Federal Budget: What You May Have Missed

Australian Federal Budget: What You May Have Missed

The smaller items in a Federal Budget provide an indication of the changing landscape and dynamics within our economy and society. With so much chatter and commentary about the headlines in the Australian Federal Budget, this week’s blog further unpacks the under-the-radar line items.

Here’s some of the things you might have missed, but provide an insight into the government’s agenda, society’s values and our decision making.

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Why Tax Agents Need To Advocate More For Their Profession

Why Tax Agents Need To Advocate More For Their Profession

In all the recent media coverage of the fall-out from the ABC’s Four Corners report on the ATO’s handling of debt-recovery, the voice of tax professionals has been notably quiet. The report itself only showed the views the Australian Tax Office and the taxpayers who have allegedly been poorly-treated. No tax agent’s opinion was presented.

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Do You Really Need Work/Life Balance?

Do You Really Need Work/Life Balance?

Long weekends and short working weeks often make us reflect on these apparently conflicting needs. On the days off, you might have a great time, yet, at the back of your mind, there’s that nagging guilt about the work piling up on your desk. 

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Matching Your Conference Expectations and Experiences

Matching Your Conference Expectations and Experiences

You’ve probably heard the saying, “You can’t win the lottery if you don’t buy a ticket”. It can apply in many different contexts and generally means, “You can’t reap the rewards if you don’t invest any effort”.

The concept can be applied to conferences, too. To get the greatest benefit from them, you need to put some effort in yourself. One of the first things you can do when deciding whether to attend a conference is to think through your expectations of it.

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How To Find Your Perfect Referral Partner

How To Find Your Perfect Referral Partner

If you’re thinking of going to the Accounting Business Expo (ABE) or any other finance industry event, you’ll probably be going for two key reasons, to learn new things and to meet new people. Many expos are now set up, not just to share their content, but to facilitate networking opportunities as much as possible.

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Strategic Partnerships and The Accounting Business Expo

Strategic Partnerships and The Accounting Business Expo

We’ve all heard the talk. The accounting industry is disappearing, so accounting firms need to do more consultancy work and form strategic partnerships with similar firms to secure a place in the market. It’s not as simple as that though. Not all accountants want to become consultants and not all firms need to form partnerships. It’s a bit like being pressured to get married because ‘everyone else is doing it’.

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What's The Best Office for a Small Firm?

What's The Best Office for a Small Firm?

Co-working spaces, shared offices, your own office? If your small professional firm needs a new home (or its first home) and you’re having trouble working out where to start, look no further. We’ve complied some practical tips for you to follow.

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Why Accountants Should Become Bitcoin Experts

Why Accountants Should Become Bitcoin Experts

There was a time when many payments were done through barter and currencies came and went as new rulers took power. There was no such thing as a regulated market, yet, somehow, people managed. However, after so many years, we’ve grown used to regulated currencies and banks and governments controlling them. Now, digital currencies have changed everything we thought we knew about how money works, and many of us are struggling to understand them.

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How to help your clients set up a multi-disciplinary finance team

How to help your clients set up a multi-disciplinary finance team

Multi-disciplinary teams are popping up everywhere these days, from hospitals to marketing firms and non-profits. Some may see them as the flavour of the month, but the reality is when they are set up well, they work. Bringing together people with different types of experience and expertise brings fresh perspectives and approaches to the team.

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Do You Want Fries With Your Accounting Service?

Do You Want Fries With Your Accounting Service?

Accountants and many other service professionals have tended to steer clear of actively marketing themselves for various reasons, including:

  • Feeling this approach is beneath them in some way.
  • Not having confidence in their own sales ability.
  • Believing that it’s up to the client to ask for additional services.
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