92. When a Client Sacks You

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Best on Ground

Both David and Paul struggled to embrace slack (and didn’t eventually) but loved this use example of a firm that uses slack for customer service

https://www.firmofthefuture.com/content/seth-davids-top-tips-on-using-slack-with-your-clients/

Great tips on how accountants can improve their presentation skills - from an accountant https://www.linkedin.com/feed/update/urn:li:ugcPost:6492996181021589504 

CFA earned great press as the most brutal exam in the world, this creates the allure of their brand for future candidates, why doesn't CA promote how hard it is? https://www.businessinsider.com.au/cfa-exam-questions-2018-4?utm_content=buffer5f6b4&utm_medium=social&utm_source=linkedin.com&utm_campaign=BI-linkedin&r=US&IR=T

Anthony Pratt’s twitter account is the best billionaire twitter account because he seemingly does it himself -https:/twitter.com/anthonyjpratt2/status/1085599580710785024

Check out the UK's funniest Tax excuses: https://www.accountingweb.co.uk/tax/hmrc-policy/witchs-curse-spells-tax-return-trouble

Alex Malley has lost his Life Membership to CPA

The ATO's engagement with agents on Twitter is hilarious!

Worst on Ground

Xero wants to change the dictionary meaning of ''Accountant''. Is it just a gimmick?

https://www.change.org/p/oxford-english-dictionary-change-oxford-english-dictionary-s-archaic-definition-of-an-accountant?utm_source=twitter&utm_medium=social&utm_campaign=change_oed

More bad reviews for crypto currency by a hyper trusted group, this time JP Morgan https://www.businessinsider.com.au/jpmorgan-says-crypto-is-a-unique-hedge-for-those-expecting-dystopia-2019-1

Mark Wickersham’s blog post - yet more claims accountants will become extinct: https://www.wickersham.co.uk/blog/why-cloud-accounting-means-you-have-to-change-the-way-you-price

We still don't quite get startup valuations -

https://www.afr.com/business/retail/marley-spoon-secures-more-than -30m-in-funds-to-support-meal-kit-growth-20190129-h1als5

Indepth

When client's sack you here's what you may want to consider:-

Did the clients expectations match the way you run your firm?

Engage your staff, it's rarely their fault.

Make sure you communicate the way you work with clients.

Respond with strength, hit the business development track, find more leads, close the open ones. Get back into it!